Normally reviewable
Duplicate payments, clear checkout error, license delivery failure or technical blockers that support cannot resolve.
Needs review
Renewal confusion, device change, installation warning, payment processor dispute or evidence that the product was not usable.
Normally not eligible
Change of mind after using the paid cycle, unsupported third-party VODs, publishing outcomes or requests blocked by fraud/dispute evidence, unless mandatory law says otherwise.
Mandatory local rights
Nothing in this summary limits non-waivable consumer rights. The official processor may require additional steps for chargebacks, tax invoices or local payment methods.
Mandatory local rights
Nothing in this summary limits non-waivable consumer rights. The official processor may require additional steps for chargebacks, local payment methods or tax records.