Policy publisher and legal version
This policy is published by 57.932.989 THIAGO FAUSTINO DE SOUSA, Brazilian CNPJ 57.932.989/0001-99. Legal policy version: 2026-08-01.1.
Practical summary for global reading.
This page summarizes the public policy for international users. For a full contractual review, compare the Portuguese version as well or contact official support.
View Portuguese version
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Mandatory withdrawal rights
Nothing in this policy limits mandatory consumer rights. In Brazil, a distance purchase may be withdrawn within 7 days under Article 49 of the Consumer Protection Code, without justification and with a full refund of amounts paid. EU/UK consumers may have a 14-day withdrawal period subject to applicable digital service/content consent and performance exceptions.
Paddle order refunds
When checkout identifies Paddle, Paddle.com is the authorized online reseller and Merchant of Record for the order. Its buyer portal and refund process may add operational steps without reducing mandatory rights.
Review outside mandatory rights
Duplicate payments, clear checkout error, license delivery failure or technical blockers that support cannot resolve receive documented review.
Needs review
Renewal confusion, device change, installation warning, payment dispute, partial paid-cycle use or evidence that the product was not usable.
Normally not eligible outside mandatory rights
After mandatory rights and processor obligations are preserved, unsupported third-party VODs, publishing outcomes or ordinary use of a functional paid cycle may be ineligible.
Mandatory local rights
Nothing in this summary limits non-waivable consumer rights. The official processor may require additional steps for chargebacks, local payment methods or tax records.